Organizations measure financial performance.
They measure operational performance.
They measure customer performance.
But what if organizations are measuring the wrong thing?
What if one of the strongest predictors of future performance is the quality of the decisions an organization has accumulated over time?
In the second paper in the Decision Debt Research Program, I explore a fundamental research question:
Can Decision Debt Be Measured?
Rather than attempting to prove the concept, this paper proposes a conceptual framework for investigating whether Decision Debt can be indirectly measured through observable organizational behaviors and operational impacts.
This is the second paper in an ongoing research series exploring Decision Debt, organizational friction, governance, and enterprise decision-making.
Welcoming thoughtful discussion, questions, and alternative perspectives as this research evolves.